SVDP Needs Office Privacy Policy

Our website address is: https://altoonaneeds.org.

This privacy policy (“policy”) will help you understand how the SVDP Needs Office (“us”, “we”, “our”) uses and protects the data you provide to us. This privacy policy applies to all information collected through your communications with us, whether electronic, written, or oral. By requesting assistance from us, you accept the practices described in this privacy policy.

We reserve the right to change this policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.

What User Data We Collect

When you contact us for assistance, we may collect personally identifiable information which may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, ZIP/Postal code, City
  • Last 4 digits of SSN
  • Birth date
  • Income
  • Expenses
  • Family information

Why We Collect Your Data

We are collecting your data for several reasons:

  • To better understand your needs.
  • To evaluate our ability to assist you with your needs.
  • To clearly identify you in our system and to track assistance given to you.

Safeguarding and Securing the Data

The SVDP Needs Office is committed to securing your data and keeping it confidential. The SVDP Needs Office has done all in its power to prevent data theft, unauthorized access, and disclosure. We utilize ServWare software and CognitoForms, which help us safeguard all the information we collect.

How We Use and Disclose Personal Information

We use or disclose personal information for activities described in this part of the notice.  We may or may not make any of these uses or disclosures with your information.  We assume that you consent to the use or disclosure of your personal information for the purposes described here and for other uses and disclosures that we determine to be compatible with these uses or disclosures:

  1. To provide or coordinate assistance to individuals
  2. For functions related to payment of assistance to individuals
  3. When required by law to the extent that use or disclosure complies with and is limited to the requirements of the law

SVDP Needs Office will not lease, sell or distribute your personal information to any third parties, unless we have your permission. We might do so if the law forces us. Your personal information will be used only to evaluate our ability to assist you with your needs

If an individual has any queries or concerns about the personal information that may be stored or they wish to access or correct any of the personal information that may be held about them, they can make a request using the Contact section of our SVDP’s Council website (svdpcares.org).

The SVDP Needs Office will always need to verify an individual’s identity before a response can be prepared.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

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